Contact and support
For help with Matcha External purchases from getmatchaexternal.com, contact Vanish Hub at support@vanishhub.com or use the Vanish Hub Discord. Vanish Hub is the reseller operating this website. Product development and updates are handled by the product's own developers.
Order and delivery questions
Keys are sent to the email address used at checkout once payment is confirmed. Check that inbox and its spam folder first. If your key has not arrived, include your order reference and a short description of the issue when contacting support. Do not post your licence key, password or payment-card details in a public Discord channel.
Setup and product questions
Matcha keys are redeemed in the Matcha Discord. Follow the setup instructions supplied with your purchase; ask support if you need the correct redemption link. Describe the setup step where you need help and any error message you see.
Policies
Please read our Refund Policy for refund questions and our Privacy Policy for information about data handling. Support cannot guarantee game compatibility or account safety; see the Terms of Service for the full conditions.